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Salesforce Certified Slack Administrator Sample Questions (Q109-Q114):

NEW QUESTION # 109
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)

A. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
B. Send your newsletter in all of your department-specific channels to maximize visibility.
C. Send your newsletter to your organization's #general channel, and use the @channel notification.
D. Create a default org-wide channel called #announcements, and post your newsletter in this channel.

Answer: D

Explanation:
Slack recommends for official, organization-wide communications:
"Create an org-wide channel (such as #announcements) where only admins and owners can post. This ensures important messages are visible to all and remain uncluttered by unrelated posts." Option B and C involve redundancy and fragmentation. Using @channel in #general (D) risks spamming and frustrating members.
(Reference: Slack Administration Study Guide - Best Practices for Org-Wide Announcements)

NEW QUESTION # 110
As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)

A. Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
B. View all external people connected to your org and the Slack Connect channels they belong to.
C. Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
D. View all Slack Connect invitations.
E. Approve or deny Slack Connect requests.

Answer: B,C

Explanation:
Slack's External People Management dashboard allows Org Admins to:
"View all external users, the channels they are connected to, and remove them, especially if they have 'Can post & invite' permissions." Admins cannot view all Connect invitations (C) or directly approve/deny Connect requests (D) from this dashboard - that happens in different settings.
(Reference: Slack Administration Study Guide - Managing External Collaborators)
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NEW QUESTION # 111
Incident managers at your organization use ServiceNow to prepare, detect, contain, and remediate major incidents What is the benefit of integrating Slack with an app like ServiceNow?

A. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
B. InCe9ratin9 an app means you never have to log in to the app natively.
C. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
D. Integrating an app allows you to bypass security settings since they're not applicable in Slack.

Answer: A

NEW QUESTION # 112
Cristina is evaluating a Slack app's security and notices that it has the following scopes present: channels:
write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)

A. Modify public channels
B. Send messages as a member
C. Access group direct messages
D. Upload files

Answer: A,B

Explanation:
The scopes mentioned allow the following:
* channels:write - allows the app to create, archive, or modify public channels.
* chat:write:user - allows the app to send messages on behalf of a user.
According to Slack's API documentation:
"channels:write grants permission to manage public channels, while chat:write:user grants permission to send messages as a user rather than as the app." Uploading files would require the files:write scope, and accessing group DMs would require groups:read or groups:history, neither of which are mentioned.
(Reference: Slack Administration Study Guide - App Scopes and Permissions)

NEW QUESTION # 113
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
B. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
C. Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
D. Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

Answer: A,B

Explanation:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
-

NEW QUESTION # 114
......

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